We know returning an item can be disappointing, so we’ve made the process as easy as possible and do not want to hold your money with us if you don’t love what you bought. To initiate a return please email us at info@nevaehdolls,com first. We will assist you with the return process. We ask for you to return your merchandise within the timeframe. For more information please refer to our Return Policy.

We do not cancel orders. If there is something you forgot to add to your order or you added an incorrect size, it may be possible as long as the order has not yet entered the shipment phase. We ask for you to send us an email as soon as possible.

All orders come with a tracking number (Canada, US & International). Once your order has been shipped, you will receive an email confirmation that contains your tracking number. It may take upwards of 2 business days for the tracking number to appear in the system.

For orders that are placed within Canada, customers will be charged federal and provincial sales tax, depending on which province the order is being shipped to. Since we're a Vancouver based company, orders within Canada will not be subjected to any duties.

For customers ordering outside of Canada, there may be applicable duties applied once your order arrives to you. This charge is ultimately determined by your local customs authority. You can always contact your local customs office for more information.